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Service Innovations and International Entrepreneurship

This is the study programme for 2019/2020. It is subject to change.

Innovation in service organizations is a necessary process in the interacting between exploring and exploiting in a changing business environment. Innovation is the means entrepreneurs exploit change as an opportunity for a different business or a different service, and the innovation processes are managed with administrative tools to ensure goal achievement. Both the integration of innovation into existing business models and these management processes are investigated in theory and practice.
Leaders make strategies based on their ideas of business development, internal and external analyses. However, realizations of strategic changes or growth (innovations) have to be tested and evaluated before implementation. This course will focus on how such testing of innovative business models should be done.

Learning outcome

Upon completion of this course, the candidate shall have the following knowledge, skills, and general competence:
  • Business process analysis especially related to organization of value creation.
  • Insight into the organizational processes related to exploring and exploiting and consequences related to leadership and business strategies.
  • Identify and analyze sources for drivers of innovation projects, internal as well as external.
  • Application of management techniques to innovation projects, both from 'arrowhead' processes to innovation programs.
  • Identify organizational structures for innovation processes.
  • Risk management procedures.

  • Take advantage of systematic application of value creation mechanisms into existing service business models.
  • Ability to construct 'Earned Value' models into innovation projects.
  • Ability to establish feedback systems linked to planning models.
  • Ability to apply the function and application of iterative processes both as a managerial tool as well as organizational learning.
  • Perform application of value creation mechanisms into existing service business models.

General competences:
  • Good knowledge of stochastic thinking into managerial processes.
  • Good knowledge of information flow processes in service businesses in general and especially in service innovation processes.
  • Good knowledge of how to use principles of business organization structures in established operations and integration with innovation operations.


The dynamic business model. Sources for innovative opportunities Principles of innovation Methodology of entrepreneurship Principles of Project Management Planning techniques and scope management Cost, time and risk management Integrated change control procedures

Required prerequisite knowledge



Weight Duration Marks Aid
Home exam 3/10 A - F
Home exam 7/104 hoursA - F
4 individual test arranged as home exams during the semester with weight 30% of final grade. Written 4 hour exam with weight 70% of final grade.

Course teacher(s)

Course teacher
Mona Anita Kristiansen Olsen
Course coordinator
Dag Osmundsen

Method of work

3 hours weekly teaching class throughout the semester. Active student learning by using cases, dialogues and presentations.

Course assessment

Student evaluation will be conducted according to the regulations set forth by the Faculty of Social sciences.


Link to Reading List

This is the study programme for 2019/2020. It is subject to change.

Sist oppdatert: 06.06.2020