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How can the students ombudsman help you?

Studying at a university can present a lot of challenges. You have to navigate through laws, rules, procedures, deadlines, duties, entitlements and a lot of information.

Students can find that their enquiries do not lead anywhere, or that they are passed on to someone else and don't get an answer. There may have been mistakes involving an exam, internship or exam result.

Students can find themselves in situations in which they do not believe that a case has been handled correctly, or in which the regulations have not been followed. These can include applications for the approval of courses previously completed, applications for leave of absence, extensions to the entitlement to study, adaptation for an exam, extensions to submission deadlines, etc.

You may find that you are refused the right to sit an exam, and risk delaying your study progression. You may find that you have come into conflict with someone and feel bullied. These are just a few examples of cases in which you might find it useful to seek the assistance of the students ombudsman.

The students ombudsman can help to:

  • Inform students of their entitlements
  • Provide guidance on how and to what party a case should be submitted
  • Provide assistance in cases that apply to studies at UiS
  • Resolve cases for students at the lowest possible level
  • Ensure that cases are handled correctly and according to the normal rules
  • Initiate investigations in relation to the handling of students' cases
  • Discuss cases directly with the management of a faculty
  • If necessary, discuss cases directly with the board
  • The students ombudsman has the authority to call meetings between the parties involved

Academic issues

The students ombudsman cannot make any decisions on academic issues. The students ombudsman is also not able to assist in cases regarding complaints about grades, other than to provide information on complaint deadlines and rules regarding such complaints, or to assist students who believe that there has been an error of formality in terms of a grade reassessment.

Anyone notifying the students ombudsman of censurable conditions may ask for their name to be kept confidential. However, this can often make it difficult for the students ombudsman to pursue a case.